Rexcron ("we", "us", "our") respects your privacy. This policy explains what information we collect through rexcron.com, why we collect it, and the choices you have.
1. Information we collect
When you submit a form on this website — a general enquiry, a support request or a distributor enquiry — we collect the details you provide: your name, company, contact number, email address, location, and the content of your message, including any machine model or product you reference.
We may also collect standard technical information automatically when you browse the site, such as your browser type, device, approximate region and pages visited, through server logs or analytics tools.
2. How we use your information
- To respond to your enquiry, quote request, support request or distributor application
- To route your request to the correct Rexcron team or authorised partner in your region
- To provide warranty, service, parts and after-sales support for your products
- To improve our website, products and communications
We do not sell your personal information, and we do not share it with third parties for their own marketing.
3. Who we share it with
Your enquiry may be shared with the Rexcron office or authorised Rexcron distributor responsible for your territory, strictly so they can respond to you. We may also use trusted service providers (website hosting, email delivery, analytics) who process data on our behalf under appropriate safeguards.
4. Data retention
We keep enquiry and support records for as long as needed to handle your request and maintain your product's service history, after which they are securely deleted or anonymised.
5. Cookies
This website may use cookies and similar technologies for basic functionality and anonymous usage statistics. You can control cookies through your browser settings; the site remains usable with cookies disabled.
6. Your rights
You may request access to the personal information we hold about you, ask us to correct or delete it, or withdraw consent to be contacted. To exercise any of these rights, contact us at info@rexcron.com.
7. Contact
Questions about this policy or your data:
- Email: info@rexcron.com
- Head office: Office 124, Al-Fahad-4, Damascus Street, Al-Qusais, Dubai, United Arab Emirates, PO Box 84723
- Phone: +971 4 220599
8. Changes to this policy
We may update this policy from time to time. The current version is always published on this page with its last-updated date.