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After-sales care

Support that
outlasts the sale.

Warranty, service, parts and people who pick up the phone. From commissioning to daily performance — we're with you for the life of the machine.

Get help fast

Four ways to reach us.

Warranty Support

Claim under your manufacturer warranty or extended warranty. Have your machine model and serial number ready.

Start a warranty claim

Service Request

Breakdowns, performance issues, commissioning help or preventive maintenance — raise a service ticket.

Raise a service request

Parts Enquiry

Genuine Rexcron parts and consumables — die sets, blades, seals and more, matched to your exact model.

Enquire about parts

Coverage, clearly stated

Extra care with Extended Warranty.

Every Rexcron machine ships with a manufacturer warranty covering defects in materials and workmanship under normal operation. For longer protection, the Rexcron Extended Warranty Programme extends coverage up to the published model maximum — available at additional cost through Rexcron or an authorised partner.

Extended warranty is separate from AMC and available at additional cost. Eligibility, exclusions and registration are defined in the formal warranty programme terms.

  • Longer Coverage

    Extends protection beyond the standard manufacturer warranty — up to the published model maximum.

  • Genuine Parts, Always

    Every covered repair uses genuine Rexcron parts, fitted by Rexcron-trained technicians.

  • Priority Response

    Extended warranty customers move to the front of the service queue when it matters most.

  • Predictable Costs

    Coverage locks in your repair costs — no surprise bills as the machine ages.

*Extended Warranty available upon request at additional cost.

Verified, not assumed

The standards behind every delivery.

Machines

StrengeTest — 4 Stages

Every powered machine, before shipment

1 · Crimping-force verification against specification. 2 · Hydraulic-pressure test of circuit integrity and valve performance. 3 · Electrical-safety inspection of control and protection systems. 4 · Dimensional-accuracy check across the die range.

Hoses

StrengeTest — 3 Protocols

Impulse · Burst · Proof

Impulse testing verifies reinforcement integrity and fitting retention under cyclic load. Burst testing confirms minimum burst pressure at 4× rated working pressure. Proof-pressure testing confirms leak-free assembly construction.

Compliance

Named Standards

EN · DIN · SAE · CE

Machines: DIN ISO 12100 machine safety, EN 60204-1 electrical safety, CE*. Hoses: EN 853, EN 856 and SAE 100 specifications. What is on the label is what is in the product.

*CE certification available upon request at additional cost.

Annual Maintenance Contract

AMC — planned maintenance. Maximum uptime.

The Rexcron AMC keeps your machine performing to specification across its working life. Scheduled, documented, and handled by people who know the machine — because they built it.

Ask about AMC coverage

  • Scheduled Inspections

    Planned visits on a defined calendar — not after something breaks.

  • Preventive Maintenance

    Wear parts, calibration and adjustments handled before they cost you production.

  • Performance Verification

    Force, pressure and accuracy checked against the machine's rated specification.

  • Priority Support

    Priority response for AMC customers when you need help fast.

AMC availability, scope and service levels vary by territory and are defined in the AMC agreement.

What happens after you call

Service you can actually track.

  1. 01

    Raise your request

    Form, phone or email — tell us the model and the issue. You get a ticket reference.

  2. 02

    Technician assigned

    A Rexcron technician reviews your machine model and issue, then contacts you directly.

  3. 03

    Resolution, documented

    Remote guidance, genuine parts dispatch or an on-site visit — closed with a service report.

  4. 04

    Follow-up

    We confirm the machine is back to specification — and your warranty/AMC records stay updated.

  • Genuine Parts Only

    Every replacement part is a genuine Rexcron part, matched to your machine's bill of materials.

  • Trained Technicians

    Service by technicians trained on Rexcron machines — not generic contractors.

  • Defined Response

    Every ticket gets a reference, an owner and a documented resolution — no disappearing requests.

  • Direct Line

    Talk to a technician directly: +91 94463 17055.

Service, warranty or parts

Raise a support request.

Fill this in and a technician will get back to you. The more detail you give us about the machine and the issue, the faster we can resolve it.

Prefer to talk? Call a technician directly on +91 94463 17055 or email info@rexcron.com.

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